Frequently Asked Questions

HIRE PERIOD

  • Our hire period is 3 days. Any longer hire period will be extra, and needs to be discussed before confirming the booking.

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DRY CLEANING

  • Dry cleaning is included in the hire price. Please do not take our items to the dry cleaners or attempt to wash it yourself.

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REFUNDS/CANCELLATIONS

  • We understand that events and plans change. If this is the case, we do need at least 5 days notice from the pick up date, in which we can offer a refund. If it is less then 5 days notice, no refunds will be offered.
  • Once the dress is in your possession, we cannot offer any kind of refund or store credit.
  • For postage, we need to know asap! If we have shipped the item off to you already, we cannot offer a refund or store credit.
  • GOLD CUP WAGGA WAGGA CANCELLATIONS: no refunded will be provided for change of mind or sickness.

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WHEN CAN I COLLECT MY HIRE?

  • Any hires can be collected from 8:30am on your selected day.
    You will receive an email when it is ready to be collected.

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WHEN DO I RETURN MY OUTFIT?

  • The item must be returned by the specific date agreed upon. Otherwise a late fee of $15 per day will be charged.
  • Hire can be dropped off at anytime on the specific date.
  • Please return the item on time, as we may have others wanting to hire the item or try it on.

T&C's

Please read these Terms and Conditions carefully before using The Outfit Hire. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to The Outfit Hire’s terms of the agreement, then you may not use the service.


In consideration of the Hire Price to be paid by you and the agreements set forth in these Terms and Conditions, The Outfit Hire agrees to rent you the Garment as selected by you.


You agree and acknowledge that you are renting a Garment for a limited time and that ownership of the Garment at all times remains with The Outfit Hire.


You agree to pay the Hire Price advertised in full to secure the Garment.


You understand that if you wish to cancel the rental of the Garment you must provide The Outfit Hire with a minimum of 5 days notice prior to the event date. Upon cancellation, you will be entitled to a refund for the value of the Hire Price and Bond. Alternatively, the Garment can be swapped for another. Any difference in price must be paid. If less notice is received it is at the discretion of The Outfit Hire whether you will be entitled to a credit note. The Outfit Hire cannot be held responsible due to any sickness or cancellation of events.


When choosing “local pick up” You acknowledge you have the option to inspect and try the Garment on prior to Renting and should you choose not to inspect and/or try the Garment on prior to pick up you accept the Garment in its current condition pending it is given to you clean and in a reasonable state of repair.


When choosing “postage” You acknowledge the Garment will be posted to you on the Monday or Tuesday prior to your Hire weekend via Australia Post express post and the tracking number will be provided to you upon lodgment. A pre-paid return sticker will be included with your package to enable you to return the Garment. The satchel the Garment is posted in must be cut along the dotted lines to re-seal and use to post the Garment back. The Garment must be lodged at the post office on the next business day immediately following your Hire before 3pm. Failure to do so and provide a tracking number as proof of lodgment may result in a late fee as described in this agreement being charged if the item does not arrive on time. Any lost/damaged Garments in transit where a lodgment receipt cannot be provided will be treated as a damaged/stolen Garment. The Outfit Hire cannot be held responsible for any Australia Post delays and it is the responsibility of the customers to check for any shipping delays.


You agree you are responsible for any loss, destruction and damage of the Garment upon time of collection until the time of return. The Garment is only deemed returned once The Outfit Hire receives it in accordance with the Terms and Conditions set forth in this agreement.


You agree that you are liable for any damages to the Garment, including, but not limited to; ripping, pulling, soiling, burns, staining, and you will be liable to pay the full Recommended Retail Price of the Garment or the cost of repairing the damages up to The Outfit Hire's reasonable discretion, whichever is the lesser price. You agree you will be charged for any loss of income due to damages where future Hires are affected. If a perfect fix cannot be made but the Item is received in reasonable condition to continue to Hire you will be asked to pay a portion of the Recommended Retail Price as compensation for damage.


You acknowledge dry cleaning of the Garment is included in the Hire Price and agree to return the Item unwashed.


You agree to return the Garment within 3 days following your Hire unless otherwise arranged prior to the pick up date. Returns made outside these days may result in the Item not being received upon time of return.


If the Garment is not returned by the Return Date a late fee of $15 per day will be charged for each additional day you retain it. If it is not returned by the Thursday immediately following the Hire Date you will be charged the full Rental Fee on top of the original Rental Fee.


The Outfit Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to; legal action and/or using third party collection agencies. You are liable for the cost of the Garment + any costs incurred by The Outfit Hire to recover money from you should the Garment not be returned in accordance with the Terms and Conditions.


You agree your email address will be added to The Outfit Hire’s exclusive Mailing List. You can unsubscribe from this list at any time.


The Outfit Hire reserves the right to amend the Terms & Conditions at any time and without notice to you.